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Generelle vilkår og betingelser og fortrolighedspolitik

A) INTRODUCTORY PROVISIONS

I. Terms and Definitions

  1. For the purposes of these General Terms and Conditions (the Conditions), the following terms are used:
    • a) P2P or We (in the appropriate grammatical form) means the company People2People, s. r. o., with its registered office at Suché mýto 6, 811 03 Bratislava - mestská časť Staré Mesto, Slovak Republic, Business ID: 51 225 221, entered in the Commercial Register of the District Court Bratislava I, section Sro, insert no. 125322/B.
    • b) Platform means all P2P websites, mobile or other applications, software, processes and any other services provided by or through P2P.
    • c) Member or You (in the appropriate grammatical form) means a person who registers on the Platform.
    • d) Account means the Member's profile created on the Platform after registration, which is protected by a password (authentication element) specified by the Member.
    • e) Professional means a Member who sends price offers for the Pro Services through the Platform or otherwise uses the Platform to offer and provide Pro Services or otherwise uses the Platform to facilitate the provision of Pro Services.
    • f) Customer means a Member who, through the Platform, submits requests for Pro Services and receives price offers for Pro Services.
    • g) Pro Services are services that are listed, offered and/or provided by Professionals through the Platform.
    • h) Total Price for Pro Services means the amount agreed between the Customer and the Professional for the provision of the Pro Services The total price for the Pro Services includes all costs of the Professional for the provision of the Pro Services, including all materials, transportation, installation, taxes and fees. In the case of payment for Pro Services divided into several parts, the Total Price for Pro Services is the sum of all agreed partial payments for Pro Services.
    • i) Price list means the rules of charging for the Platform's services for Customers and Professionals. The price list is available on the Platform.
    • j) Service package means the range of services of the Platform for the Professional, which the Professional chooses when registering the Account. Details on individual Service Packages are given in the Price List.
    • k) Content means, in particular, text, graphics, images, music, software, audio, video, files, information or other materials, including, but not limited to, all information listed in the Member Account, in the requirements for Pro Services, in offers for Pro Services, in the messages and their threads, in the ratings and any other information or materials of the Customer or Professional available or made available by them or shared on the Platform or via the Platform or P2P.

II. Purpose and Subject of Modification of the Conditions

  1. These Conditions govern the rules of your access to the Platform and the rules of use of the Platform.
  2. You are required to read these Conditions before using the Platform. By registering on the Platform, you declare that you have read these Conditions, unconditionally agree with them and understand that they are binding on you. At the same time, you undertake to comply with these Conditions when using the Platform.
  3. If you do not agree with any part or provision of these Conditions, you are not entitled to use the Platform and in the case of a created Account you are obliged to cancel your Account.

III. Persons Authorized to Use the Platform

  1. Registration on the Platform and use of the Platform is only possible for persons who have full legal capacity. A legal representative always acts on behalf of persons who do not have full legal capacity. By registering on the Platform, you confirm that you are a person who has full legal capacity or is represented by a legal representative.
  2. If you use the Platform on behalf of another entity, you must be authorized to do so and you must be prepared with a valid authorization based on our request to prove otherwise, you are liable for any damage caused to P2P, the Member or a third party.
  3. Misuse, damage, overloading or other improper handling of the Platform is prohibited. Anyone who uses the Platform in violation of the previous sentence is liable for the damage caused thereby.
  4. Registration on the Platform is not claimable, we have the right to refuse or not allow your registration on the Platform or to block your Account without giving a reason.

IV. Terms of Use of the Platform

  1. Together with these Conditions, you are obliged to comply with generally binding legal regulations when using the Platform, not to abuse the Platform and always to act in accordance with good morals.
  2. Use of the Platform, Pro Services, Content of the Platform and communication through the Platform is solely at your own risk and responsibility.
  3. P2P through the Platform provides mediation of Customers for Professionals and enables Professionals and Customers to communicate through the Platform. P2P is not a provider of Pro Services and is not responsible for the provided Pro Services.
  4. P2P Services are provided to Professionals and Customers and can be used by Professionals and Customers through the Platform, not only through the mobile application, but also directly, through P2P websites and P2P support.
  5. When submitting requests on the Platform, creating offers for Pro Services and communicating between the Professional and the Customer, you are obliged to observe the rules of good behaviour, not to use vulgarities, not to use and not to disclose Content that would be contrary to generally binding legal regulations and not to use misleading Content or Content that would infringe the rights of another person.
  6. Any misuse of the Platform or its use contrary to the purpose of the Platform, these Conditions, generally binding legal regulations and good morals is prohibited. In the event of a breach of this prohibition, we are entitled to block your Account, which, however, does not exclude your possible liability for the damage caused.
  7. By registering, you acknowledge that the Account on the Platform may not be available at all times, especially with regard to the necessary maintenance of the Platform and possible failures of services provided by third parties. We are also not responsible for the storage of data stored by Members on the Platform.
  8. As the Member is always responsible for the Account, its Content and activities on the Account, we are not liable for any damage caused by the Platform, especially in the event of misuse of the Member's Account. The Platform is provided “as it is” and we make no warranties with respect to its use or with respect to the Content.
  9. We are not responsible for whether the Members' data on the Platform is complete, accurate and/or up-to-date, nor can we guarantee whether an unauthorized person is acting on behalf of the Member.
  10. We are also not responsible for whether the Professional offering the Pro Services is actually entitled to provide the Pro Services, whether he/she meets all the conditions for their provision and whether the Professional fulfils their tax and other obligations arising from generally binding legal regulations. The Professional is solely responsible for these facts.
  11. By registering, you acknowledge that the Account and its Content become permanently our property from the moment of registration and we have all rights to use it.
  12. Due to the nature of the Internet, we are not responsible for the security or Content you provide to us through the Internet or for its control. We cannot influence and are not responsible for the use of the Content made available by you on the Platform by other Members, so you should be cautious about it when posting it. This also applies to direct communication between Platform Members.
  13. We are not responsible for the Content of the Member Account as well as for the published evaluations on the Platform, therefore we are not responsible for any consequences that could arise as a result of the illegality of the Content of the Member and such evaluations.
  14. We are not responsible for the published requirements and offers for Pro Services on the Platform, their compliance with generally binding legal regulations, their implementation and fulfilment of obligations arising from them.
  15. Unless expressly stated otherwise in the Conditions, the Member may not assign, delegate or otherwise transfer to any other person any rights and/or obligations related to the use of the Platform without the prior written consent of P2P.
  16. Unless expressly stated otherwise in the Conditions, the Member may not unilaterally set off any claim related to the use of the Platform against P2P.
  17. We are entitled, even in commercial cooperation with third parties, to use the Platform for marketing purposes, for example for advertising or other marketing activities. If you are interested in commercial cooperation with us in a form other than the provision of Pro Services, you must contact us at [email protected]
  18. We are entitled to terminate the operation of the Platform or suspend its operation at any time, even without stating a reason and notice.

V. Control and Content Administration

  1. In order to provide better services to Members and to protect the rights of Members and third parties, we have the right, but not the obligation, to monitor or review Member Content, request identification of a Member and any other person using the Platform, and to monitor communication through the Platform.
  2. Also for security reasons , we have the right, but not the obligation, at our own discretion and without giving any reason, to remove or change the Member Content and Member Communication, block the Member Account, its access to Content and communication on the Platform and make the Member Content available and its communication also to public authorities if necessary. By registering on the Platform, you express your consent with it.

VI. Liability for Damage

  1. You agree and undertake to indemnify us to the full extent of the damages incurred and without any limitation that may arise to us in connection with your use of the Platform, in particular, but not exclusively, in connection:
    • a) with your violation of these Conditions, good morals and/or generally binding legal regulations,
    • b) with your Content,
    • c) with your evaluation of the provided Pro Services,
    • d) with your communication,
    • e) with your performance of obligations arising from the relationship between you and another Member, or
    • f) with your request or offer for Pro Services.

VII. Advertising

1. By registering on the Platform, you agree that you may see third-party advertising and links to other third-party websites and resources on the Platform. Such links and the content accessible on them are not controlled by us and therefore we are not responsible for them. You access them at your own risk and acknowledge that these Conditions do not apply to them.

VII. Privacy

  1. Information on the protection of personal data when using the Platform is part of a separate document of the Privacy Policy, which is accessible on the Platform and you are obliged to familiarize yourself with it before using the Platform and by using the Platform, you consent to it and agree to abide by it.
  2. Information on the use of cookies is part of a special document Cookies Rules, which is accessible on the Platform and you are obliged to familiarize yourself with it before using the Platform and by using the Platform, you consent to it and agree to abide by it.

B) CUSTOMERS

I. Customer Registration and Customer Account

  1. As a Customer, you are obliged to provide true, complete and up-to-date information when registering on the Platform and to update it in a timely manner in the event of a change.
  2. Each person is entitled to have only one Customer account.
  3. Customer's registration on the Platform is not claimable and we are entitled to block your Account at any time.
  4. The Customer's Account is authorized to be used exclusively by you or other persons expressly authorized to act on your behalf.
  5. You determine the password for securing your Customer Account yourself, therefore it is up to you to ensure the protection of your password and not allow access to the password to other persons. Upon termination of the use of the Platform on a device that you use together with other persons or to which other persons have access, you are obliged to log out of the Account and thus prevent misuse of the Customer's Account.
  6. Any activity on the Customer's Account will be automatically assigned to your person. You are solely responsible for the Content and activities on your Customer Account.
  7. If you find that your Customer Account has been used by an unauthorized person, you are obliged to inform us immediately via the Platform. We are not responsible for misuse of the Customer's Account.
  8. Registration and use of the Platform are free of charge for the Customer.
  9. As a Customer, you are authorized to use the Account and the Platform only for the purpose of making requests for Pro Services with a genuine interest in providing Pro Services from Professionals. It is prohibited to use the Platform by a person registered as a Customer whose intention is not to obtain the provision of the Pro Services, but only to obtain information about the Professionals offered for the Pro Services, the operation of the Platform, Customer requirements and Customer information or any other form of abuse of the Platform or competitive behaviour on the Platform. For breach of the obligation set out in this provision, you are obliged to pay P2P contractual penalty in the amount of EUR 1,500 for each individual breach, which, however, does not exclude your possible liability for the damage caused. If you act as an intermediary or a representative of a person who is interested in cooperating with P2P or in case of questions about cooperation with P2P, it is possible to contact us at [email protected]

II. Search for Pro Services

  1. After registering as a Customer, you are allowed to create requests for Pro Services on the Platform. As a Customer, you are not entitled to send your requests directly to specific Professionals. The request for Pro Services created by you will be accessible to Professionals providing Pro Services in the selected category according to the rules specified by P2P.
  2. The request for Pro Services must be in accordance with generally binding regulations and good morals and must not contain contact details for the Customer, otherwise we are entitled to remove your request from the Platform.
  3. After submitting a request for Pro Services, offers for Pro Services from Professionals will be delivered to you via the Platform and you will be able to communicate with a specific Professional who has submitted an offer for Pro Services on the Platform. As we are not a provider of Pro Services, we do not guarantee the sending of offers for Pro Services from Professionals and it may happen that at your request for the provision of Pro Services, no offer for Pro Services will be submitted. The use of Pro Services by a particular Professional is at your discretion and you are not obligated to accept any offer for Pro Services by a Professional.
  4. We do not interfere in communication between you as a Customer and a Professional. The agreement on the conditions of providing Pro Services is solely up to you and the Professional. We do not enter into the conditions for the provision of Pro Services between you and the Professional and therefore we have no liability in connection with the provision or quality of the Pro Services, this is the sole responsibility of the Professional.
  5. When submitting demands for Pro Services, you as a Customer are obligated to comply with the Fair Use Policy set out by P2P. The Customer may submit a maximum number of demands for Pro Services via the Platform within a reasonable time period. What constitutes a maximum number of submissions is at the sole discretion of P2P, but must not exceed 10 submissions per day. If you violate the Fair Use Policy, we are entitled to block your Account. At the same time, blocking your Account does not exclude your liability for any damage caused.

III. Payment for Pro Services

  1. As a Customer, you will pay for the Pro Services provided directly to the Professional. The terms of payment for the Pro Services are the subject of an agreement between you and the Professional.
  2. As a Customer, you are obliged to inform us about the payment for the Pro Services to the Professional within 5 days from the date of its implementation, via the Platform. In the case of a payment divided into several parts, you are obliged to inform us about the execution of each partial payment for the Services within 5 days from the day of its execution. If you do not fulfil the obligation to inform us in time about the payment for the Pro Services, you may be liable for damage caused to P2P.
  3. We are not a Contractual Party for the Pro Services between you as a Customer and the Professional and therefore we are not liable for any breach of duty by the Professional. We do not enter into the price or payment conditions for the provision of Pro Services between you and the Professional and therefore we have no responsibility in this regard. We are also not obliged to ask the Professional to refund the payment for the Pro Services or parts thereof or to provide a discount.

IV. Professional Rating

  1. In order to improve the Customer's services and the quality of the Pro Services provided, you, as a Customer, are responsible to add a Professional rating after being notified of the Pro Services payment, within 5 days from the date of notification of the Pro Services payment. Rating of the Professional is enabled to you automatically after notification of payment for Pro Services via the Platform.

V. Customer Support

  1. The Customer is entitled to contact us at any time via the Platform with a request for assistance in resolving technical problems in the use of the Platform.
  2. The Customer is entitled to contact us at any time via the Platform, even in the event of a breach of obligations by the Professional or a third party, but we are not obliged to resolve such disputes and we are not responsible for resolving them. However, our right to intervene in such disputes at our sole discretion remains unaffected.
  3. If you need to contact a Professional but the Account is blocked and he/she is not allowed to communicate with you, please contact us through the Platform or through our Support at [email protected]

VI. Complaints

  1. We are not a Contractual Party for the Pro Services between you as a Customer and the Professional and therefore we are not responsible for the manner and quality of the Pro Services provided and their timely delivery. Any complaints must be resolved directly with the Professional.
  2. As the operator of the Platform, we will be happy to provide you with the necessary cooperation, but any liability of P2P as the operator of the Platform in connection with Pro Services, their provision by the Professional, quality of Pro Services or complaints about Pro Services with the Professional is excluded.

C) PROFESSIONALS

I. Registration and Professional Account

  1. As a Professional, you are entitled to register on the Platform only if you are a business person (entrepreneur), offered Pro Services are the subject of your business and you have the appropriate authorization to conduct business. By registering on the Platform, you declare that you meet these conditions.
  2. As a Professional, you are obliged to keep all permits, registrations, records and authorizations necessary for the performance of business activities valid for the period of registration on the Platform. If you are no longer entitled to carry out a business activity, the subject of which are your offered Pro Services, you are obliged to cancel your registration on the Platform or inform us about it.
  3. As a Professional, by registering on the Platform and submitting offers for Pro Services, you declare that you meet all the conditions imposed by generally binding regulations for the provision of the Pro Services you offer.
  4. As a Professional by registering on the Platform, you acknowledge and represent that in relation to P2P you are an independent entity, you are not an employee or agent of P2P and you are not in any other similar relationship to P2P, therefore we do not control and cannot control the quality of the Pro Services provided by you. except as expressly provided in these Conditions.
  5. Each natural or legal person is entitled to have only one Professional Account.
  6. As a Professional, you are obliged to provide true, complete and up-to-date information when registering and to update it in a timely manner in the event of a change.
  7. Through the Platform, we provide you, as a Professional, with the opportunity to enter into a Pro Services contract with the Customer, but we do not guarantee that you will enter into the Pro Services contract with the Customer. We also do not have the opportunity to thoroughly check the Customer, so we cannot have the knowledge or doubt whether the Customer will properly and in a timely manner fulfil their obligations under the contract for Pro Services.
  8. Your Professional Account can only be used by you or other persons expressly authorized to act on your behalf.
  9. You set the password for securing your Professional Account yourself, therefore it is up to you to ensure the protection of your password and not allow access to the password to other persons. Upon termination of the use of the Platform on a device that you use together with other persons or to which other persons have access, you are obliged to log out of the Account and thus prevent the misuse of the Professional Account.
  10. Any activity on the Professional Account will be automatically assigned to your person. You are solely responsible for the Content and activity on your Professional Account.
  11. If you find that your Professional Account has been used by an unauthorized person, you must notify us immediately through the Platform. We are not responsible for misuse of the Professional Account.
  12. As a Professional, you are solely responsible for complying with the obligations arising for you from generally binding regulations, in particular, but not exclusively, the legal regulations governing the Professional's tax obligations.

II. Placing an Offer for Pro Services

  1. After registering as a Professional on the Platform, in accordance with the Service Package specified by you, you are allowed to view the requirements of Customers for the provision of Pro Services in the selected category and respond to them by placing an offer. After placing an offer for a specific Customer, you are allowed to communicate with the Customer and, depending on the selected Service Package, additional data or options on the Platform are made available or limited to you. You will agree on the specific conditions of providing the Pro Services directly with the Customer.
  2. As a Professional, you are obliged to communicate with the Customer mainly through the Platform and according to the rules set out on the Platform and P2P instructions.
  3. When contacting Customers, you, as the Professional, are obliged to comply with Fair Use Policy, which is set out by P2P. The maximum number of contacted Customers shall be defined by P2P at its own discretion. However, this number shall not exceed 10 contacted Customers per hour and, at the same time, 20 contacted Customers a day. Shall you be in breach of Fair Used Policy, we are entitled to block your Account. Blocking of your Account shall not exclude your liability for any damage caused.
  4. As a Professional, you agree not to use Customer contacts obtained through the Platform other than to enter into a Pro Services contract in the Platform environment between you and the Customer and not to conceal the performance of Customer Services obtained through the Platform from us. You shall also not provide Customer contacts to any third party. If you violate this obligation, we are entitled to block your Account and demand payment of a contractual penalty in the amount of 15 times the monthly fee for the Premium Professional Account. The stated contractual penalty applies to each breach of this obligation individually and at the same time does not exclude your possible liability for the damage caused, which will be applied in addition to the contractual penalty. If you are interested in cooperating with us in a form other than providing Pro Services, contact us at [email protected]

III. Professional Account Fee

  1. The management of the Professional Account is charged in accordance with the Price List, which is accessible on the Platform.
  2. The price for maintaining a Professional Account depends on the Service Package of your choice. It is possible to change the Service Package to a higher Service Package at any time via the Platform. It is not possible to change the Service Pack to a lower Service Pack. As a Professional, you acknowledge that the Service Package selected on the Platform is binding on you for the duration of registration on the Platform and subsequently you are only allowed to change to a higher Service Package, which also becomes binding for you during registration by confirming such a change and return to a lower Service Package or selecting a lower Service Package until the selected Service Package is exhausted is not possible.
  3. As a Professional on the Platform, you select from the Service Package options the time period for which you are ordering the Service Package. You acknowledge that the choice of the time period of the Service Package is binding for you during the registration period on the Platform and you do not have the option to change from a longer time period of the Service Package to a shorter time period of the Service Package until the selected Service Package is exhausted. It is always possible to change from a shorter time period of the Service Package to a longer time period of the Service Package.
  4. If you want to use the Platform as a Professional, you must have a payment method set up on the Platform using valid data of at least one payment card. Payment for the fee for the Professional Account will be automatically paid depending on the periodicity of the Service Package by your chosen method of payment on the Platform, to which you expressly authorize P2P. If for any reason it is not possible to make a payment by your chosen method of payment, you agree that we may use any other method of payment associated with your Account on the Platform. If your credit card information changes, your payment card provider may provide us with updated information about your payment card, and you expressly authorize us to receive such information.
  5. We use third party services to process payments. We do not process information on your payment card, it is processed exclusively by a third party for the purpose of making a payment.
  6. If you are no longer interested in using the Platform, you need to change the payment settings for the Professional Account on your account and the Professional Account will be blocked after the paid period.
  7. The fee for the Professional Account is fixed in accordance with the Price List, it is not possible to provide a discount or refund part of the fee for the period when the Account was not used or when the Account was blocked.
  8. If you cancel your Professional Account despite the Professional Account fee paid, the Professional Account fee already paid will not be refunded.
  9. Similarly, if we block your Professional Account, the fee already paid for the Professional Account will not be refunded. After your Professional Account is blocked, further payments of the Professional Account fee will not be paid from your payment card until the moment of unblocking the Professional Account. On the first day after the Professional Account is unblocked, the payment for the Professional Account for the period following the unblocking of your Professional Account beginning on the first day of unblocking will be automatically paid from your payment card. If you are not interested in further use of the Platform after unblocking your account, you need to contact P2P support in advance at [email protected] and change the payment settings for the Professional Account.
  10. If the monthly fee for the Professional Account is not paid on time, your Professional Account will be automatically blocked.
  11. Payment for the Professional Account specified in the Price List as well as other payments and fees in connection with the Platform may be stated without taxes and/or relevant fees, which will be added to the prices in the legal amount.

IV. Commission for Mediation of the Customer

  1. For the performance of the Pro Services, the Customer shall pay the agreed price for the Pro Services directly to you as a Professional. P2P subsequently gives you the right to pay a commission for the Customer's mediation.
  2. As a Professional, you are obliged to inform us via the Platform about the receipt of payment from the Customer for Pro Services and about the Total Price for Pro Services. If Customer's payment for the Pro Services is divided into several parts, you are required to notify us upon receipt of each partial payment from the Customer. Depending on the time when you inform us, it is then in accordance with para. 3 of this Article of these Conditions, the amount of commission calculated.
  3. You are obliged to pay us for the mediation of the Customer:
    • a) a commission of 5% of the Total Price for Pro Services for meeting the conditions specified in para. 4 of this Article of these Terms or Conditions, or
    • b) a commission of 10% of the Total Price for Pro Services for meeting the conditions specified in para. 5 of this Article of these Terms and Conditions.
  4. As a Professional, you are obliged to pay us a commission for mediation in the amount according to par. 3 (a) of this article of these Terms and Conditions, if
    • a) you have received payment for the Pro Services from the Customer, even in the case of a partial payment; and
    • b) you have informed us via the Platform about the receipt of payment for Pro Services from the Customer and about the Total Price for Pro Services within 48 hours from the moment of its receipt, in the case of partial payments the period runs separately from each of the partial payments.
  5. As a Professional, you are obliged to pay us a commission for mediation in the amount according to par. 3 (b) of this article of these Terms and Conditions, if
    • a) you inform us via the Platform about the receipt of payment for the Pro Services from the Customer and about the Total Price of the Pro Services later than 48 hours from the moment of its receipt, also individually in relation to each partial payment received from the Customer, or
    • b) you do not inform us at all through the Platform about the acceptance of payment for the Pro Services from the Customer and about the Total Price for the Pro Services, even individually in relation to each partial payment received from the Customer,
  6. After receiving information about the Customer's payment for the Pro Services we will contact you with the information necessary to make the commission payment. The deadline for the payment of the commission is 7 days, by payment you confirm that its calculation is correct. If you do not inform us within 7 days, P2P has the right to determine the amount of the commission.
  7. Upon request, you are obliged to prove to us in an appropriate manner determined by us (especially by making available a tax document or other accounting document issued by a Professional to the Customer) the amount of payment received for Pro Services from the Customer and the Total Price for Pro Services within 5 days of delivery. If you do not fulfil this obligation, we are entitled to block your Account and demand payment of a contractual penalty in the amount of 15 times the monthly fee for the Premium Professional Account. At the same time, the stated contractual penalty does not exclude your possible liability for the caused damage.
  8. If you, as a Professional, are more than 30 days late with the payment of the commission, we are entitled to make an automatic payment of the commission via your payment card, such data you enter during registration on the Platform (or subsequently add), to which you expressly authorize P2P.
  9. Any agreement between the Professional and the Customer, the purpose of which is to circumvent the Professional's obligation to pay a commission, is illegal. If you enter into such an agreement or allow it to be concluded, we are entitled to block the Account and demand payment of a contractual penalty in the amount of 15 times the monthly fee for the Premium Professional Account. At the same time, the stated contractual penalty does not exclude your possible liability for the caused damage.

V. Professional Support

  1. We provide support to Professionals with technical and other problems with the use of the Platform depending on the selected Service Package for Professionals.
  2. The Professional is entitled to contact us at any time through the Platform, even in the event of a breach of obligations by the Customer, in which case we may contact the Customer to resolve the situation described by the Professional, but we are not responsible for resolving it.
  3. If you need to contact the Customer but your Professional Account is blocked and you are not allowed to communicate with the Customer, please contact us via P2P support at [email protected]
  4. We are not a Contractual Party for the Pro Services between you as a Professional and the Customer, therefore we are not responsible for the fulfilment of obligations by the Customer and we are not entitled to demand from the Customer payment of the price for the Pro Services. We do not enter into the price or payment terms for the provision of Pro Services between you and the Customer and we therefore have no liability in this regard. Any breach of obligations by the Customer under the Pro Services contract must be resolved directly with the Customer.

D) COMMON PROVISIONS

I. Account Blocking

  1. We are entitled to block your Customer Account especially if:
    • a) you request it,
    • b) you have not used the Customer's account for more than 3 months,
    • c) we suspect the misuse of your Customer's Account, especially if there are repeated unsuccessful attempts and logging in to your Customer's Account,
    • d) you use another person's Account or impersonate another person,
    • e) you will create more than one Account (except in cases of authorized action for several persons),
    • f) you publish on the Platform Content containing vulgarities, obscenities, threats, personal attacks, Content promoting, inciting violence, bigotry, racism, discrimination, defamation of population groups, racial, linguistic, gender, religious, political, social, national or ethnic intolerance, hatred to specific people or groups of the population, or advocating the suppression of fundamental rights and freedoms,
    • g) you post Content on the Platform that contains unverified, misleading, false information or any other (including true) information that is or may be likely to cause harm to others;
    • h) you publish Content that has the character of spam, hoax or warez,
    • i) you publish Content containing information about another person's personal data,
    • j) you publish duplicate, incomprehensible or meaningless Content,
    • k) you publish Content defending or inciting a violation of applicable law, good morals or these Conditions,
    • l) you publish Content that links to other websites not related to the content of the Platform and/or websites or services that compete with the Platform;
    • m) you disrupt or damage the Platform, or attempt to do so,
    • n) you publish or use software viruses or other computer codes, files or programs that may endanger, interrupt, limit or stop the operation of the Platform,
    • o) you create or mirror the Platform or part thereof,
    • p) you use public proxy servers and other anonymization services that may be misused to attack the Platform or use automatic scripts to collect information about the Platform and its operation,
    • q) you obtain e-mail addresses or other contact information from Platform Members for any purpose other than obtaining Pro Services in the Platform environment,
    • r) you endanger or damage the reputation of P2P,
    • s) you offer or promote goods, services or work falling within the system of network sales and multi-level marketing, or into the network sales of insurance, financial products and advice,
    • t) you offer or promote goods, services or work the supply of which is prohibited or restricted by applicable law (for example, the advertising of medicines, the offer of illegal work or the advertising of weapons), or
    • u) you otherwise violate or circumvent generally binding legal regulations, good morals and/or these Conditions.
  2. We are entitled to block your Professional Account especially if:
    • a) you request it,
    • b) the fee for the Professional Account has not been paid on time,
    • c) you are more than 5 days in arrears with the payment of the commission for mediation of the Customer,
    • d) you lose the right to conduct business or the Pro Services offered by you are not the subject of your business,
    • e) your rating by Customers is unsatisfactory,
    • f) we suspect the misuse of your Professional Account, especially if there are repeated unsuccessful attempts and logging in to your Professional Account,
    • g) at your own discretion on the basis of publicly available information about the Professional in accordance with para. 4 of this Article of the Conditions,
    • h) you use another person's Account or impersonate another person,
    • i) you will create more than one Account (except in cases of authorized action for several persons),
    • j) you publish on the Platform Content containing vulgarities, obscenities, threats, personal attacks, Content promoting, inciting violence, bigotry, racism, discrimination, defamation of population groups, racial, linguistic, gender, religious, political, social, national or ethnic intolerance, hatred to specific people or groups of the population, or advocating the suppression of fundamental rights and freedoms,
    • k) you post Content on the Platform that contains unverified, misleading, false information or any other (including true) information that is or may be likely to cause harm to others;
    • l) you publish Content that has the character of spam, hoax or warez,
    • m) you publish Content containing information about another person's personal data,
    • n) you publish duplicate, incomprehensible or meaningless Content,
    • o) you publish Content defending or inciting a violation of applicable law, good morals or these Conditions,
    • p) you publish Content that links to other websites not related to the content of the Platform and/or websites or services that compete with the Platform;
    • q) disrupt or damage the Platform or attempt to do so,
    • r) you publish or use software viruses or other computer codes, files or programs that may endanger, interrupt, limit or stop the operation of the Platform,
    • s) you create or mirror the Platform or part thereof,
    • t) you use public proxy servers and other anonymization services that may be misused to attack the Platform or use automatic scripts to collect information about the Platform and its operation,
    • u) obtain e-mail addresses or other contact information from Platform Members for a purpose other than providing Pro Services in the Platform environment,
    • v) you endanger or damage the reputation of P2P,
    • w) you offer or promote goods, services or work falling within the system of network sales and multi-level marketing, or into the network sales of insurance, financial products and advice,
    • x) you offer or promote goods, services or work the supply of which is prohibited or restricted by applicable law (for example, the advertising of medicines, the offer of illegal work or the advertising of weapons), or
    • y) you otherwise violate or circumvent generally binding legal regulations, good morals and/or these Conditions.
  3. In addition to the reasons set out in paragraph 1 and 2 of this Article of these Conditions, especially in case of need to protect the Platform or other Members, we are entitled to block your Member Account at our own discretion, even without stating a reason and prior notice.
  4. We are entitled to obtain, collect and evaluate publicly available information concerning the Professional and, on the basis of such information, to block the Professional Account at our own discretion.
  5. In addition to the suspension of a Member Account, we may proceed to the restriction, partial suspension, suspension, deactivation or cancellation of your Account under the same conditions.
  6. We are not responsible for any damage incurred in connection with the blocking, restriction, partial blocking, suspension, deactivation or cancellation of the Member Account.
  7. After blocking, limiting, partially blocking, suspending, deactivating or cancelling a Member Account, the Member shall not be entitled to compensation or refund of the fee already paid for the Service Package, especially if the Account has been blocked, suspended, deactivated or cancelled due to breach of the obligations set out in these Conditions. The Member can contact us at [email protected] if necessary.
  8. We are entitled to publish our decision to block, restrict, partially block, suspend, deactivate or cancel a Member Account on the Platform and/or notify the other Members.
  9. After the Member Account is blocked, the Member is prevented from accessing the Account Content, Customer requests and Professional offers, as well as communication via the Platform. The member is still allowed to contact support on the Platform. If the Member or another person is threatened with damage due to the blocking of their Account, especially if a contract for Pro Services has been concluded and it is not possible to perform Pro Services without access to the Account, the Member is obliged to contact P2P support at [email protected]
  10. After the blocking, restriction, partial blocking, suspension, deactivation or cancellation of a Member Account, we are not obliged to remove or return the Content of the Account to you. The content of your Account remains the property of P2P.

II. Intellectual Property Rights

  1. As a Member, you must ensure that the Content added to your Account and any Pro Services offered by you do not infringe the intellectual property rights of others, in particular the copyrights, trademarks, designs, patents or trade secrets of others. You agree that we have the right, but not the obligation, to review, modify or delete your Account Contents or to suspend your Account if you breach this obligation.
  2. You also represent that the Content that you make available on or through the Platform is your sole property and that you are the sole owner of such Content or that you have all the rights, licenses, consents and permissions necessary to make the Content available on or through the Platform.
  3. We may, at any time, in our sole discretion and without prior notice, remove or deny access to Content that is in violation of these Conditions, generally binding law, or otherwise deemed inadmissible or harmful to the Platform.
  4. By publishing Content on or through the Platform, you grant us a worldwide, free, non-exclusive, perpetual (timely unlimited) and irrevocable license to any known uses of the Content, including processing, reproducing and publishing such Content, with the right to sublicense and license. This license continues even after the termination of your Account on the Platform or the cancellation of the Platform.
  5. At the same time, our Content published on the Platform as well as Content published by Members on or through the Platform, as well as Members' names or designations, may be protected by copyright, trademark or other intellectual property rights, therefore such files are prohibited to use without the author's consent in any way.
  6. It is forbidden to copy, transfer or distribute any part of our Platform website.
  7. The sign “Wilio” is a registered word mark belonging to P2P. Any use without our consent is therefore prohibited.

III. Communication via the Platform

  1. By registering on the Platform, you agree that any communication regarding obligations, payments and fees on the Platform will be made electronically, in particular through the Platform itself. At the same time, you agree that electronic communication through the Platform may be considered as written communication and, in order to preserve it, you agree that we are authorized to store such communication in an unaltered form.
  2. All messages sent via the Platform shall be deemed to have been delivered to the addressee at the time of their sending.

E) FINAL PROVISIONS

  1. When operating the Platform, we use a special arrangement Mini One Stop Shop (MOSS - a special arrangement simplifying the payment of value added tax for electronic services), while the Member State of P2P identification for the purposes of value added tax is the Slovak Republic.
  2. These Conditions, together with the documents published on the Platform, constitute the entire agreement between you and P2P regarding the use of the Platform and the Pro Services offered or acquired through the Platform.
  3. Individual parts of these Terms and Conditions are marked and named only for the sake of better clarity and have no legal effect in relation to the interpretation or application of these Terms and Conditions.
  4. We are entitled at any time and without prior notice to change these Conditions and any other documents (especially the Price List and the scope of Service Packages), which together with the Conditions govern the use of the Platform. We will inform you about any change in the Conditions via the Platform, by sending a message or in another suitable way.
  5. The change of the Conditions is effective on the day of publication.
  6. By using the Platform after changing the Conditions, you agree to the new wording of the Conditions. If you do not agree to the change of the Conditions, you are entitled to cancel your Account on the Platform at any time.
  7. These Conditions govern the legal relationship between P2P and the Professional and the legal relationship between P2P and the Customer. The legal relationship between the Professional and the Customer is not subject to the Conditions modification.
  8. Rights and obligations not regulated in these Conditions are governed by Act no. 513/1991 Coll. Commercial Code as amended and other relevant generally binding legal regulations valid and effective in the Slovak Republic.
  9. The law applicable to the settlement of disputes is the law of the Slovak Republic and the competent courts are the courts of the Slovak Republic. If the Customer or Professional does not have a domicile or registered office in the territory of the Slovak Republic, the court competent to resolve disputes is the court of the Slovak Republic determined according to the registered office of P2P
  10. If any provision of these Conditions becomes invalid or ineffective, we may replace it with another provision as close as possible to the content and purpose of the original provision, and such invalidity or ineffectiveness does not affect the validity and effectiveness of other provisions of these Conditions.
  11. These Terms and Conditions may be made in several language versions, the Slovak language version being decisive and prevail.
  12. These Terms and Conditions shall enter into force on 17 September, 2020.

Fortrolighedspolitik

Beskyttelse af dit privatliv og dine personlige oplysninger er meget vigtigt for os. Vi behandler og beskytter de personoplysninger, du giver os i overensstemmelse med gældende lovgivning, især den generelle databeskyttelsesforordning (GDPR) og lov nr. 18/2018 Coll. om beskyttelse af personoplysninger. I teksten nedenfor finder du oplysninger om, hvilke personoplysninger vi behandler, til hvilket formål og hvad er dine rettigheder.

1. Grundlæggende begreber

Her er de grundlæggende udtryk, vi bruger i denne fortrolighedspolitik:

Personlig informationer enhver information, der vedrører en identificeret eller identificerbar fysisk person, f.eks. navn, efternavn, e-mail-adresse, IP-adresse, brugeradfærd osv.

Anonymiserede dataer information, der registreres på en sådan måde, at den ikke repræsenterer eller henviser til en individuelt identificerbar fysisk person.

Den pågældende personer enhver fysisk person, hvis personlige data vi behandler på platformen, især kunden og den professionelle.

Operatører vores firma People2People, s.r.o., med hjemsted på Suché mýto 6, Bratislava - mestská časť Staré mesto 811 03, IČO: 51 225 221.

Platformer en af ​​de kommunikationskanaler, du har brugt til at kommunikere med os, især webstederwww.wilio.com,www.wilio.sk,www.wilio.hu-enwww.rukie.skeller mobile applikationer installeret på din mobiltelefon.

Denne fortrolighedspolitik er en integreret del af brugsbetingelserne og er tilstrækkeligt dækket af dens bestemmelser. Vilkår, der ikke er forklaret i denne politik, har den betydning, der tilskrives dem i brugsbetingelserne.

Dette princip om beskyttelse af personoplysninger anses for at være opfyldelsen af ​​den registeransvarliges informationsforpligtelse i forhold til de berørte personer i henhold til art. 13 GDPR.

2. Personoplysninger, formål og juridisk grundlag for deres behandling

Ud over de personlige data, du giver os, såvel som de fleste standardwebsteder, får vi også flere oplysninger fra brugere eller. besøgende på vores platform, som automatisk registreres ved hjælp af forskellige analytiske værktøjer, såsom cookies. Du kan finde mere om cookies og hvordan du kan indstille eller deaktivere dem i afsnittet "Regler for brug af cookies".

2.1 Tekniske data

Under den regelmæssige gennemsøgning af oplysninger på vores platform, dvs. medmindre du registrerer eller på anden måde giver os personlige data, får vi kun tekniske data leveret af din søgemaskine til vores server. Disse data inkluderer især:

  • typen og modellen af ​​det anvendte udstyr
  • IP-adresse,
  • operativsystemets type, version og sprog
  • dato og klokkeslæt for sidste login
  • unik enhedsidentifikator uuid.

Disse data er teknisk nødvendige for, at vi kan vise oplysningerne på platformen og sikre dens stabilitet og sikkerhed. Det juridiske grundlag for behandlingen er derfor vores legitime interesse (artikel 6, stk. 1, litra f), i GDPR).

2.2 Brug af tjenester

Data leveret af dig

For at kunne bruge vores tjenester skal du registrere dig. Ved tilmelding kræver vi især følgende oplysninger:

  • identifikationsdata (navn, efternavn)
  • kontaktoplysninger (telefonnummer, e-mail-adresse),
  • det sted, hvor du anmoder om, eller du leverer tjenester
  • genstand for forretning hhv. ekspertise, erfaring (kun fagfolk)
  • konteadgangsdata (adgangskode).

Baseret på din registrering opretter vi en konto til dig på platformen. Kundens konto indeholder især følgende data: navn, efternavn, telefonnummer, kontaktadresse, henvendelser indtastet på platformen, vurderinger fra fagfolk. Den professionelle konto indeholder især følgende data: navn, efternavn, telefonnummer, kontaktadresse, hjemmeside, ekspertise (udvalgte kategorier), erfaring, brugerbedømmelser, beskrivelse af den professionelle.

Både kundens konto og den professionelle konto, der er offentliggjort på platformen, indeholder kun anonymiserede data. Den komplette (ikke-anonyme) konto for kunden eller den professionelle vises, og kundens kontaktoplysninger vil således blive givet til den professionelle eller omvendt vil kun forekomme i tilfælde af at arrangere kontakt mellem kunden og den professionelle baseret på en specifik anmodning.

Som en del af vores tjenester på platformen kan vi få yderligere oplysninger fra dig, der kan være i karakter af personlige oplysninger, såsom:

  • data indeholdt i dine forespørgsler, tilbud og relaterede servicevilkår (tekster, fotografier, dokumenter osv.),
  • betalingsoplysninger (kun professionelle).

Vi behandler alle ovenstående data primært med det formål at levere selve tjenesten i form af en virtuel markedsplads på platformen, dvs. arrangere kontakt mellem kunden og den professionelle, som især omfatter:

  • oprettelse, vedligeholdelse og administration af en konto på platformen,
  • kundehenvendelser,
  • besvare kundehenvendelser fra fagfolk,
  • matchende algoritme - valg af egnede fagfolk til kundernes efterspørgsel (såkaldt matching af efterspørgsel og udbud),
  • arrangere kontakt med kunden af ​​en valgt professionel efter betaling af det relevante gebyr,
  • kommunikation mellem kunden og den professionelle (chat),
  • erhvervelse og analyse af kunde- og professionelle anmeldelser.

Det juridiske grundlag for behandlingen af ​​disse personoplysninger er udførelsen af ​​kontrakten og de foran-kontraktmæssige foranstaltninger efter anmodning fra den registrerede (artikel 6, stk. 1, litra b), i GDPR). Tilvejebringelse af ovenstående data er nødvendig for fuld levering af tjenester på platformen (kontraktlig forpligtelse). Selv uden registrering, dvs. Du kan dog se oplysningerne på platformen, men du må ikke bruge de tjenester, vi tilbyder, især kan du ikke anmode om, svare på eller kommunikere med andre brugere på platformen.

Data fra andre databaser

For at kontrollere eksistensen og den økonomiske situation for professionelle (registrerede data, forretning, gæld osv.) Indhenter vi også data om fagfolk fra offentligt tilgængelige registre, lister og optegnelser (f.eks. Virksomhedsregister, handelsregister osv.) Og fra tredjeparts databaser. Det juridiske grundlag for sådan behandling af personoplysninger er vores legitime interesse i at formidle kundens kontakt med en reel og økonomisk stabil professionel.

Chatbrugere på platformen

Vi betragter indholdet af kommunikationen mellem kunden og den professionelle i form af chat på platformen som fortroligt (brevhemmelighed), og vi kontrollerer ikke dette indhold, medmindre det er nødvendigt for at bevise, hævde eller forsvare juridiske krav, forhindre, opdage, undersøge og retsforfølge ulovlige handlinger, opfylde juridiske forpligtelser eller medmindre det udtrykkeligt kræves af kunden eller den professionelle, som kommunikationen vedrører.

Valg af fagfolk

For at vælge egnede fagfolk til kundernes efterspørgsel (såkaldt matchende efterspørgsel og udbud) træffer vi beslutninger baseret på automatiseret behandling af professionelle personoplysninger, herunder profilering. Når vi træffer sådanne beslutninger, tager vi beslutninger primært baseret på kunde- og professionelle præferencer under hensyntagen til deres placering, vurdering, kategoripræferencer, funktionsindstillinger, antal udførte projekter og en række andre faktorer, der ændrer sig over tid. Konsekvensen af ​​en sådan beslutning er enten formidling af kontakt med kunden med den efterfølgende mulighed for at indgå en kontrakt med kunden eller fjernelse af en professionel fra listen over kandidater til kundernes efterspørgsel. Vi træffer en automatiseret beslutning på grundlag af art. 22 par. 2 bogstaver a) GDPR, dvs. med den begrundelse, at det er nødvendigt for indgåelse og gennemførelse af kontrakten.

2.3 Forbedring af platform og tjenester

Vi har en legitim interesse (juridisk grundlag i henhold til artikel 6, stk. 1, litra f), i GDPR) i at forbedre platformen, især i at forbedre dens design og optimere dens indhold og funktioner samt at forbedre de tjenester, der leveres via platformen. Vi bruger derfor også dine personlige data til følgende formål:

  • overvågning, analyse og evaluering af din brug af platformen, individuelle sider, undersider og deres funktionalitet,
  • underretning om ændringer på platformen og opdatering af betingelserne for deres brug ved at sende underretninger til din konto eller til din e-mail-adresse,
  • analyse af kunde- og faglige evalueringer og løbende overvågning af kvaliteten af ​​tjenester formidlet gennem platformen, løsning af problemer med kvaliteten af ​​tjenesterne og træffende afhjælpende foranstaltninger
  • overvågning og analyse af kommentarer og feedback fra platformbrugere
  • tilfældige undersøgelser og platformsklassificeringer, der vises til udvalgte brugere.

2.4 Beskyttelse af rettigheder

Vi bruger også dine personlige data til følgende formål:

  • kontrol med overholdelse af betingelserne for brug af platformen og afsløring af deres overtrædelser
  • at bevise, hævde eller forsvare vores juridiske krav, herunder brug i enhver retssag (f.eks. i tilfælde af manglende opfyldelse af kontraktlige forpligtelser)
  • afsløring, forebyggelse eller løsning af svig og enhver anden ulovlig aktivitet på platformen, herunder brug med henblik på efterforskning og retsforfølgelse af de kompetente myndigheder.

For at beskytte platformen og dens brugere mod falske forespørgsler eller tilbud eller anden uretfærdig praksis på platformen, kan vi vedligeholde og opdatere samt offentliggøre på listen en liste (sortliste) over personer, der alvorligt og / eller gentagne gange har overtrådt brugsbetingelserne eller begået svigagtig. sager på platformen, eller der er en rimelig mistanke om sådanne handlinger.

Det juridiske grundlag for sådan behandling af personoplysninger er vores legitime interesse i beskyttelsen af ​​platformen og dens brugere såvel som beskyttelsen og udøvelsen af ​​vores rettigheder (artikel 6, stk. 1, litra f), i GDPR).

2.5 Marketing

Annoncering på platformen

Vores platform inkluderer også reklametilbud fra tredjeparter. Da vi har en legitim interesse i at vise dig annoncer, der er relevante, interessante og personlige for dig, bruger vi også dine oplysninger til følgende formål:

  • overvågning, analyse og evaluering af din aktivitet, mens du bruger platformen (profilering),
  • segmentering af platformbrugere
  • Visning af specifikke kategorier af forespørgsler baseret på din aktivitet
  • Visning af målrettet reklame, tilbud og anden marketingkommunikation på platformen baseret på din aktivitet.
  • måling og evaluering af effektiviteten af ​​reklamer.

Vi bruger forskellige analyse-, forudsigelses- og segmenteringsværktøjer fra tredjeparter, der også er udviklet internt, til at overvåge, analysere og evaluere din aktivitet på platformen. Disse værktøjer giver os mulighed for at overvåge din interaktion med platformen og på baggrund heraf tage skridt til at gøre vores platform og tjenester endnu mere effektive for dig. Det juridiske grundlag for sådan behandling af personoplysninger er vores legitime interesse i at give kunderne individuelle tilbud på produkter og tjenester og dermed i at forbedre vores tjenester som helhed (artikel 6, stk. 1, litra f), i GDPR).

Nyhedsbrev

Vi sender kun reklametilbud og kommercielle meddelelser (nyhedsbrev) til modtagere, der har abonneret på det. Hvis du er interesseret i at abonnere på vores nyhedsbrev, skal du give dit samtykke (det juridiske grundlag er samtykke fra den pågældende person i henhold til artikel 6, stk. 1, litra a), i GDPR). Du skal indtaste din e-mail-adresse, når du abonnerer på nyhedsbrevet. Ved at abonnere på nyhedsbrevet accepterer du behandlingen af ​​e-mail-adressen til markedsføringsformål, dvs. til at tilbyde produkter og tjenester, sende kommerciel information osv. Levering af personoplysninger er frivillig. Du kan når som helst tilbagekalde dit abonnement på nyhedsbrevet ved at sende en e-mail til[email protected]eller ved at klikke på linket i slutningen af ​​hver e-mail, vi sender dig i forbindelse med nyhedsbrevet.

2.6 Opfyldelse af juridiske forpligtelser

Vi behandler også dine personoplysninger i begrænset omfang med henblik på at opfylde fakturering, administrative og andre forpligtelser i henhold til relevante lovbestemmelser, især lov nr. 431/2002 Coll. om regnskab og lov nr. 222/2004 Coll. på merværdiafgift.

Det juridiske grundlag for behandlingen af ​​dine personoplysninger er derfor opfyldelsen af ​​den registeransvarliges juridiske forpligtelser (artikel 6, stk. 1, litra c), i GDPR). Levering af personoplysninger er i dette tilfælde en juridisk forpligtelse, og deres manglende levering ville resultere i umuligheden af ​​at opfylde kontrakten med brugeren og afslutningen af ​​leveringen af ​​tjenester på platformen.

2.7 Kontaktformular, kundelinje, online chat

Hvis du kontakter os via vores kontaktformular eller online chat på vores platform eller på vores kundelinje eller via sociale medier, bruger vi de leverede personlige data til at modtage og behandle dit spørgsmål, din anmodning eller anden forespørgsel. Det juridiske grundlag for behandlingen af ​​dine personlige data er vores legitime interesse (artikel 6, stk. 1, litra f), i GDPR). Vi leverer ikke de personoplysninger, der leveres på denne måde til andre personer, og vi behandler det kun i den tid, der er strengt nødvendigt for at behandle dit spørgsmål eller betyder noget.

3. Levering af personoplysninger

3.1 Mellemmænd

Vi behandler også dine personoplysninger til ovennævnte formål gennem tredjeparter (såkaldte mellemmænd), der sikrer os opfyldelse af visse kontraktmæssige og / eller juridiske forpligtelser samt levering af visse tjenester på platformen, nemlig:

  • behandling af betalinger på platformen
  • marketingkommunikationstjenester, f.eks. afsendelse af e-mail og sms (sms),
  • teknologiske og analytiske tjenester, f.eks. overvågning og analyse af brugeraktivitet på platformen, visning af målrettet reklame på platformen,
  • IT support og udvikling, f.eks. udviklingsarbejdere, systemadministrator, testarbejdere,
  • eksternt callcenter og superbruger service,
  • cloud-tjenester,
  • juridiske, konsulent- og regnskabstjenester
  • outsourcede administrative driftstjenester.

Disse personer har adgang til de personoplysninger, der er nødvendige for udførelsen af ​​disse aktiviteter, men må ikke bruge dem til noget andet formål og er forpligtet til at behandle disse personoplysninger i overensstemmelse med gældende lovgivning.

3.2 Andre modtagere

Kontraktuelle partnere

Vi deler dine data med dit samtykke og med vores kontraktpartnere, som du er kunde af, nemlig:

  • innogy Slovensko s.r.o. med hjemsted i Hviezdoslavovo námestie 13, 811 02 Bratislava,
  • Východoslovenská energetika a.s. med hjemsted i Mlynská 31, 042 91 Košice,
  • Tatra banka, a.s., Hodžovo námestie 3, 811 06 Bratislava 1,
  • andre kontraktlige partnere, der er anført på platformen.

Formålet med behandlingen af ​​personoplysninger af disse kontraktlige partnere er at sende forretningsmeddelelser og markedsføringstilbud om deres produkter og tjenester. Det juridiske grundlag for sådan levering af personoplysninger er dit samtykke, som du kan give direkte, når du registrerer dig på platformen ved at indtaste det kundenummer, du har hos den kontraktlige partner. Levering af personoplysninger er frivillig. Hvis du ønsker at have afsluttet denne behandling, kan du når som helst trække dit samtykke tilbage ved at klikke på det link, der er givet i slutningen af ​​hver e-mail, der sendes til dig af vores kontraktlige partner.

Finansieringspartnere

Hvis kunden udtrykker interesse for muligheden for at finansiere projektet gennem et lån, giver vi hans kontaktoplysninger inden for rækkevidde af navn, efternavn, telefonnummer og e-mail-adresse til vores kontraktlige finansieringspartnere, finansielle formidlere. Sådan levering af data finder sted med dit samtykke, hvis du giver det ved at angive din interesse i at finansiere projektet direkte på platformen. Yderligere behandling af personoplysninger med henblik på at arrangere eller levere finansielle tjenester vil blive udført af disse finansieringspartnere som uafhængige operatører, og behandlingen vil være underlagt deres egne regler om beskyttelse og behandling af personoplysninger.

Service af specifikke mærker

For at formidle udførelsen af ​​garanti eller reparation efter garanti af produkter af bestemte mærker (f.eks. Whirlpool, Samsung), leverer vi henholdsvis kundekontaktoplysninger samt information om produktfejl og reparationsmetode og producenten af ​​disse produkter. deres repræsentant for Den Slovakiske Republik. Det juridiske grundlag er en legitim interesse fra en tredjepart (producenten) for at få oplysninger om, hvordan man håndterer klager (i tilfælde af garantireparationer) og produktfejl for at forbedre den samlede kvalitet af sine produkter.

Offentlige myndigheder

Vi leverer dine personoplysninger til statslige myndigheder og andre offentlige myndigheder eller offentlige institutioner, især:

  • at opfylde vores juridiske forpligtelse i det omfang, det er tilladt i henhold til gældende lov,
  • at bevise, hævde eller forsvare juridiske krav, og
  • for at forhindre, afsløre, undersøge og retsforfølge overtrædelser.

3.3 Overførsel til tredjelande

Nogle af de leverandører, vi samarbejder med for at levere tjenester på platformen, behandler også personoplysninger i tredjelande (uden for EU), især i USA. Disse lande har muligvis ikke de samme love om beskyttelse af personlige oplysninger, som er i kraft i vores land eller i Den Europæiske Union. I sådanne tilfælde vil vi dog sikre, at enhver overførsel af dine personoplysninger er underlagt passende sikkerhedsforanstaltninger. I tilfælde af overførsel af personoplysninger til USA bruger vi tjenesteudbydere, der er certificeret i EU-US Privacy Shield-programmet, eller vi bruger standardkontraktbestemmelser, der sikrer et niveau af beskyttelse af personoplysninger svarende til EU-retten. Flere oplysninger kan findes her:

4. Datalagring

Vi gemmer dine personoplysninger i forskellige tidsrum, afhængigt af formålet og det juridiske grundlag for behandlingen.

Brug af platformen og vores tjenester

Vi opbevarer de personlige oplysninger, du giver os under registreringen, så længe din konto på platformen varer. Du kan når som helst afslutte behandlingen af ​​disse personoplysninger ved at indsende en anmodning om at annullere din konto på platformen; dette vil resultere i sletning hhv. anonymisering af dine personlige data og opsigelse af vores kontraktforhold.

Du anerkender, at vi med henblik på udøvelse af eventuelle rettigheder, der skyldes ansvar for mangler (klager), opbevarer en sikkerhedskopi af dine personlige data i vores system i en periode på to (2) år fra annullering af din konto (i udløbet af enhver garantiperiode); i tilfælde af bygninger er denne opbevaringsperiode fem (5) år.

Bemærk, at for at forhindre uønskede personers adgang til de tjenester, der leveres på platformen, gemmer vi data på den såkaldte uønskede personer, dvs. om personer, der tidligere har overtrådt betingelserne for at levere tjenester på platformen alvorligt i ubegrænset periode.

Det juridiske grundlag for lagring af personoplysninger til ovennævnte formål er vores legitime interesse i at beskytte platformen såvel som dens brugere (kunder og fagfolk).

Opfyldelse af juridiske forpligtelser

Vi gemmer personoplysninger, hvis behandling er nødvendig for at opfylde vores juridiske forpligtelser, i den periode, der er angivet i de relevante lovbestemmelser (f.eks. Regnskabsdokumenter i 10 år i henhold til lov nr. 431/2002 Coll. Om regnskab).

Samtykke, betingelser for tilbagetrækning af samtykke

Vi opbevarer personlige data, hvis behandling er baseret på dit samtykke, i det givne samtykke. Hvis du ønsker at få afsluttet denne behandling, kan du når som helst trække dit samtykke tilbage ved at sende en e-mail til[email protected]. Du kan også tilbagekalde tilladelsen til markedsføringsformål ved at klikke på det relevante link i hvert e-mail-nyhedsbrev. I tilfælde af tilbagetrækning af samtykke vil vi straks afslutte behandlingen af ​​de relevante personoplysninger og slette dem, medmindre der er et andet juridisk grundlag for deres videre behandling. Tilbagetrækning af samtykke berører ikke lovligheden af ​​behandlingen, der er resultatet af samtykke før det trækkes tilbage.

Berettiget interesse

Personoplysninger, hvis behandling er nødvendig med henblik på vores legitime interesser, behandler og opbevarer vi i den legitime interesse, eller indtil en indsigelse er indgivet i overensstemmelse med punkt 5.6 nedenfor.

5. Den berørte persons rettigheder

Du har nedenstående rettigheder med hensyn til de personlige oplysninger, vi behandler om dig. Du kan udøve disse rettigheder ved at sende en anmodning til e-mail-adressen[email protected].

5.1 Ret til adgang til data

Du har til enhver tid ret til at anmode om bekræftelse af, om vi behandler dine personoplysninger, og i så fald har du ret til at få adgang til disse data (en kopi af personoplysningerne) og oplysninger om betingelserne for behandlingen af ​​dem. Vi giver normalt disse oplysninger inden for en måned efter modtagelse af en sådan anmodning.

5.2 Ret til at korrigere og supplere data

I tilfælde af forkerte eller ufuldstændige data har du ret til at anmode om rettelse eller supplering heraf. Du kan også selv opdatere dine oplysninger, som du indtastede under tilmeldingen, direkte i afsnittet "Ændring af profil" på din konto. Hvis du har problemer med at opdatere dine oplysninger, bedes du kontakte os.

Bemærk, at de personoplysninger, du giver os, skal være korrekte, nøjagtige og ajourførte, og du er forpligtet til at underrette os om eventuelle ændringer. Enhver skade, der påføres os eller tredjepart som følge af at give ukorrekte, unøjagtige eller ufuldstændige oplysninger, er dit eget ansvar. Vær opmærksom på, at du generelt kun må give os dine egne personlige oplysninger, ikke oplysninger fra tredjeparter, medmindre det udtrykkeligt er angivet i denne fortrolighedspolitik.

5.3 Ret til at slette data, ret til at "glemme"

Bortset fra i tilfælde af tilbagekaldelse af samtykke i henhold til punkt 4 ovenfor kan du få sletning af dine data, selvom en af ​​følgende årsager er opfyldt:

  • personlige data er ikke længere nødvendige til ovenstående formål,
  • du modsætter dig behandlingen af ​​personoplysninger, der udføres på et juridisk grundlag af legitim interesse, og der ikke er nogen legitim grund til behandling,
  • personoplysninger er blevet behandlet ulovligt, eller
  • personoplysninger skal slettes for at overholde en juridisk forpligtelse,

medmindre (bl.a.) behandling er nødvendig for etablering, udøvelse eller forsvar af juridiske krav.

I tilfælde af din anmodning om at slette data, som vi har offentliggjort på platformen, vil vi træffe passende foranstaltninger, herunder tekniske foranstaltninger, i betragtning af den tilgængelige teknologi og omkostningerne ved at gennemføre foranstaltningerne for at informere andre controllere, der behandler dine personlige data, om at du anmoder om sletning af alle links. til disse personoplysninger, en kopi eller replika deraf.

5.4 Retten til at begrænse behandlingen

Desuden kan du anmode om en begrænsning af behandlingen af ​​personoplysninger, hvis

  • du udfordrer nøjagtigheden af ​​personlige data, mens du bekræfter nøjagtigheden,
  • personoplysninger er blevet behandlet ulovligt (i stedet for at anmode om sletning), eller
  • vi har ikke længere brug for personoplysninger til ovenstående formål, men du har brug for det for at bevise, hævde eller forsvare juridiske krav,
  • du modsætter dig behandlingen af ​​personoplysninger, som udføres på det juridiske grundlag for en legitim interesse, under verifikationen af, om der er en legitim grund til deres videre behandling.

5.5 Ret til dataportabilitet

Du kan få dine data, som du har givet os med henblik på udførelse af kontrakten eller på grundlag af samtykke, og som vi behandler automatisk, i et struktureret, almindeligt anvendt og maskinlæsbart format eller få dem overført direkte til en anden operatør, hvis det er teknisk muligt.

5.6 Ret til indsigelse

Du kan af grunde, der vedrører din specifikke situation, gøre indsigelse mod behandlingen af ​​personoplysninger, der udføres på et juridisk grundlag af legitim interesse. I tilfælde af en sådan indsigelse stopper vi behandlingen af ​​dine personoplysninger, medmindre der gives de nødvendige legitime grunde til deres videre behandling eller grunde til at bevise, hævde eller forsvare juridiske krav.

Du kan også gøre indsigelse mod behandlingen af ​​personoplysninger til direkte markedsføringsformål, herunder profilering. I tilfælde af en sådan indsigelse stopper vi behandlingen af ​​de relevante personoplysninger til sådanne formål.

5.7 Retten til at forklare og anfægte en automatiseret beslutning

Hvis du er professionel - person, og vi har afvist dit tilbud til kundernes efterspørgsel, har du ret til at få en forklaring på denne afvisning, hvis det var en beslutning, der udelukkende blev truffet på automatiseret behandling af personoplysninger og har juridiske virkninger, der påvirker dig eller lignende. påvirker væsentligt. Du har ret til at udtrykke din mening om en given beslutning og derefter (om nødvendigt) retten til at anfægte en automatiseret individuel beslutning og om nødvendigt anmode om menneskelig indgriben fra vores side.

5.8 Retten til at indgive en klage

Hvis du mener, at vi har overtrådt privatlivets love, kan du indgive en klage til tilsynsmyndigheden, som er:

Kontoret for beskyttelse af personoplysninger i Den Slovakiske Republik

Hraničná 12, 820 07 Bratislava

www.dataprotection.gov.sk

6. Sikkerhed af personoplysninger

For at beskytte dine personlige data mod uautoriseret adgang eller manipulation har vi truffet de nødvendige tekniske og organisatoriske foranstaltninger i overensstemmelse med art. 32 GDPR. Disse foranstaltninger inkluderer den nødvendige software og hardware sikkerhed, især adgangskodebeskyttelse, firewalls, antivirus, test og afsløring af muligheden for brud på vores system, adgangskontrol for vores medarbejdere osv. Disse sikkerhedsforanstaltninger tilpasses regelmæssigt og optimeres løbende for at holde trit med den nyeste teknologiske udvikling.

Bemærk dog, at vores platform kan indeholde links til websteder, der drives af tredjeparter. Vi er ikke ansvarlige for informationen på dette websted eller for de tjenester eller produkter, de tilbyder. Brug af dette websted, herunder levering af personoplysninger, sker på egen risiko. Vi anbefaler derfor, at du gennemgår fortrolighedspolitikken (og andre betingelser) på dette websted, før du bruger det for første gang.

7. Gyldighed og opdateringer

Denne fortrolighedspolitik er gyldig fra 25.5.2018.

Vi gennemgår og gennemgår regelmæssigt vores fortroligheds- og fortrolighedsprocesser, og vi opdaterer muligvis denne fortrolighedspolitik fra tid til anden. Hvis en sådan opdatering medfører væsentlige ændringer, giver vi dig besked. Den aktuelle version af fortrolighedspolitikken vil altid blive offentliggjort på vores webstedwww.wilio.skog også i vores mobilapplikation.

8. Kontakt

Hvis du har spørgsmål vedrørende behandlingen af ​​dine personlige data eller denne fortrolighedspolitik, kan du kontakte os på[email protected].